Reimagine customer experience at the intersection of strategy, design, and technology
Today, the advent of digital technologies has made it possible for organizations to imagine and create immersive products, services and experiences to capture and retain customer attention.
Wipro’s Consulting practice works with organizations across industries and geographies to transform brand perceptions, build winning experiences and achieve business goals. We help our clients realize their customer experience vision by creating holistic transformation strategies in alignment with all aspects of business and brand. Our human-centric, technology-driven approach also encompasses complete customer journey mapping to identify potential bottlenecks, and designs new user-friendly experiences based on Agile principles.
Our service allows organizations to deliver exceptional customer experience by implementing ready-to-deploy frameworks that improve the efficiency of the IT function through higher uptimes and faster time to market. We enable quicker deployments for our clients through our proprietary, widely recognized solution, VirtuaDeskTM, our global experience, technical expertise and cross-industry partnerships.
Get in touch: domain.consulting@wipro.com
Change Management: A Consulting Add-On? Think Again.
The key to producing useful business architecture is to standardize and reduce complexity.
By 2030, Blockchain, smartphones and IoT networks could create a palm oil trading industry with near-perfect sustainability.
Develop an automation-centric strategy, bridge generational divides, & actively mitigate cyber-risks.
Experimentation with disruptive blockchain solutions is the way forward for wealth management firms.
By adopting the five sustainable levers of Agile Change, any organization can enjoy a greater return on investment.
Evolving your existing Shared Services into Global Business Services transforms cost cutting into an effective lever. .
Digital supply chain collaboration platforms can help water utilities meet their capital delivery commitments.
Insurers need to examine the risk of sticking with the status quo as compared to leading industry collaboration.
By changing your focus to operational productivity you could potentially move your operating ratio 10 to 20 points.
For IT outsourcing to succeed, the transition must be treated as both an IT project and a Change Management project.
The HR function must offer real and perceived value to the business to become a strategic partner and a value leader.
Supply chain strategists need to decide which markets and operating models they want to embrace to stay competitive.
Strategic Alignment and Deployment is not an overnight fix, but it’s a sustainable, even transformative one.
Streamlining and updating your reporting capability with the appropriate delivery model will enable you to significantly enhance your organization’s profitability, competitiveness, and ability to respond to the wider environment that it operates in.
By selecting the best tools to create a quality environment, any organization can and should become world class.
By breaking your mammoth supply chain into more manageable chunks, your business will gain the agility and control it needs in a competitive marketplace—and you can focus more on getting products to market rather than putting out fires.
This document summarizes Wipro Consulting Services’ point of view on a Target Operating Model and implementation roadmap for large global organizations to create a robust solution for their S2P Invoice Processing and Document Management system.
Businesses today need to consider a market scan that includes cross-industry innovation to succeed.
The three levers of growth are gleaned from innovative insurance product development, sales, and claims processing
The business that has a steady stream of actionable information is the more agile, cost efficient, and better supply chain partner than the competition. How do you enhance the bottom line? In the context of supply chain, you do it with Demand Sensing.
A resilient, flexible, scenario-based supply chain provides a competitive edge during times of major disruptions.
For the business to view HR as a strategic partner, you must provide critical workforce analytics and insights.
Wipro’s TOM for intercompany reconciliation and settlement is an accurate, cost effective and manageable solution.
Wipro’s TOM for intercompany reconciliation and settlement is an accurate, cost effective and manageable solution.
Wipro presented a success story at the Business Transformation & Operational Excellence Summit (BTOES18).
The most important business decisions are based on accurate people data. But chances are that most organizations don’t have it. The reason is that data exists in silos and it has been sliced and diced over time.
Businesses today are aware of the many benefits of enterprise mobility. They are therefore working on quickly adopting mobility solutions.
Businesses today realized that in these days of increased competition insulating the supply chain does not help. The current model of point to point interaction of suppliers and customers is high maintenance, has limited flexibility and is proving inadequate.
The HR function has seen moments of transformation over time. However due to the inability to bring about a complete change, it has not succeeded in assuming the role of a strategic business partner.
Wipro Ltd. partnered with the Harte Hanks, an American marketing services company specializing in omni-channel marketing solutions to offer marketing technology services. The teaming brings next generation data and analytics to Marketers.
